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Important Keys to Improve Customer Experience

You can’t deny the fact that keeping all your customers happy is very important to make your business grow. What do you think you can do to improve your relation with your customer? The first answer that will come in your mind is improving customer service. No matter how good your product is or how intelligent your staff is, one of the things that customers always remember is the interaction they have with your company. Below are some tips that will help you in improving your relations with your customers.

Tips for improving your customer service

  • Include a live chat option in your website- Live chat function in your website will allow you and your staff to connect to the people visiting your website in real time. It will make it easy for your customers to communicate with your team.
  • Know about the problem of your customers- To know about the problems that your customers are facing, first you need to observe them properly. Do they look annoyed? Is your staff not communicating with them properly? What type of problems they are getting while using your product? After knowing about the problems your customers are facing, immediately start taking steps to solve them.
  • Be humble- You should know how to manage your emotions and stay calm. This will make it easy for you to deal with dissatisfied and confused customers. When you will stay calm, your customers will feel much more respected.
  • Include FAQs in your website- Try to provide your customers with a list of frequently asked questions on your website. This will answer their questions even before they ask anything. However don’t forget to place your FAQ in a place where it can be easily found. For example, you can place them on your contact page.
  • Focus on the feedback of your customers- No matter how good you are at solving the problems of your customer; you will not be able to get in front of every customer issue. To make sure that you know about the experience every customer is having whether it is good, bad or ugly, make an easy way for your customers to give feedback. By getting feedback from your customers, you will be able to know about your strengths and weaknesses. This will further give you a chance to improve yourself.

Plesk Tool Features

Plesk dedicated server management tool is one of many control panel tools that you can use to manage your server, and one of the best ones at that. With almost a decade of development behind it, Plesk has grown to be a competitor to most popular solutions out there. It’s universal support for both Windows and Linux based platforms are what made this such a popular tool for managing your site, and there are many native builds for most popular distros, making setting up a dedicated server a walk in the park even for a beginner.

This is another side of Plesk that is making it very popular tool for managing sites – ease of use. Clean interface with features that are all readily available with just a few clicks, many automated features and actions and top class customer support make Plesk a control panel of choice for many beginners, especially in the corporate environment. It’s a tool that is so easy to use that even people that are not tech savvy can put it to good use. This is reinforced even further through a multi user system that lets different users have different levels of access, making it a perfect tool for a medium or large business. All you need is knowledge of english or several of the other supported languages and you’re good to go, Plesk will let you set up a web server, mail server or any kind of Java service easily.

It’s a powerful web development kit as well, with many processes being automated for user’s convenience. That doesn’t mean the Plesk dedicated server will not let you take control over what’s going on, it just means that many mundane tasks like forming report logs and such are completely automated and don’t need much user input. Easy installation, ease of use, clear control interface and great Linux support, these are the main feature of Plesk dedicated server tool and have made it one of the most sought after panels for the beginners, even with it being a commercial project, not an open source free-to-use one.

Advantages of Network Monitoring

Take your mind some time back and think about the situation when your server went down and you were not able to manage your business properly. Do you remember how frustrating it was? You must also be remembering the time when a virus entered into your system and erased all your data and it was very tough and costly to resolve it.

Various studies have shown that businesses that are running online are vulnerable to many cyber attacks. Therefore it is very important for you to invest in new security options like network monitoring solutions. Network monitoring keeps a check on your network and ensure smooth running of your system.

You should also make it clear that network monitoring services are not only for big businesses. There are many network monitoring services that are available at affordable rates.

Advantages of Network Monitoring

  • Protects your system from hackers and other cyber attacks- Network monitoring systems are able to recognize suspicious traffic on your system. They alert you immediately as soon as they come to know about any activity that can harm your system so that you can act quickly and protect your digital assets.
  • Makes you understand about your web hosting provider- A network monitoring program helps you know whether the hosting provider you are using is good or not. If your site is facing administrative problems or cannot be properly accessed by your customers, a network monitoring system will help you to know about these problems so that you can solve them immediately without any further loss. It also tells you that whether you should change your service provider or not.
  • Helps you to meet with SLA requirements- Network monitoring services can help you with compliance and asset utilization and therefore they make sure that your business is in good position and have everything to meet with the SLA guidelines.

Network Protection – Are you being too cheap?

Think back to the last time your server went down and you were not able to conduct business – Do you remember how frustrating that was? Or, maybe you experienced a virus or data-erasing disaster – Do you remember how difficult and expensive that was to resolve?

In today’s business environment, there are very few business activities that do not rely heavily on your computer network, email and data programs. When any of these components work improperly, business grinds to a halt – and you lose valuable time and money!

With technology becoming ever more imperative to your business operations and hackers and viruses becoming more sophisticated about accessing your network, you simply cannot afford not to monitor the health and security of your network at all times. A network monitoring system is a great way for a trained professional to watch over your computer network system for slow or failing components, security breaches, and alarms that signify trouble is brewing. It can also detect signs that your backup solution is not working, that you are running out of space on the server, or that a firewall is not functioning properly.

The question is this – If network monitoring is so important, why aren’t more small businesses insisting that their IT service provider put a system in place?

Lack of knowledge – The reality is that many businesses do have their systems monitored and the bigger and more sophisticated the business is, the more critical this becomes. Unfortunately, many IT providers that service small businesses do not know of or have the tools to provide monitoring services. As a result, many small business owners are not being offered this critically important service.

Complacency – If it isn’t broken, why fix it? Please allow us to rephrase this in more realistic terms – If it isn’t broken, it eventually will be and it will cost valuable time and money! Remember, we do not wait to get robbed before we start locking our doors…we lock our doors to prevent a robbery. Network monitoring is an extremely important preventive measure that On-Site Tech Support utilizes to ensure that businesses do not get robbed of valuable time and money due to computer system failures.