Tag Archives: business analytics

Important Keys to Improve Customer Experience

You can’t deny the fact that keeping all your customers happy is very important to make your business grow. What do you think you can do to improve your relation with your customer? The first answer that will come in your mind is improving customer service. No matter how good your product is or how intelligent your staff is, one of the things that customers always remember is the interaction they have with your company. Below are some tips that will help you in improving your relations with your customers.

Tips for improving your customer service

  • Include a live chat option in your website- Live chat function in your website will allow you and your staff to connect to the people visiting your website in real time. It will make it easy for your customers to communicate with your team.
  • Know about the problem of your customers- To know about the problems that your customers are facing, first you need to observe them properly. Do they look annoyed? Is your staff not communicating with them properly? What type of problems they are getting while using your product? After knowing about the problems your customers are facing, immediately start taking steps to solve them.
  • Be humble- You should know how to manage your emotions and stay calm. This will make it easy for you to deal with dissatisfied and confused customers. When you will stay calm, your customers will feel much more respected.
  • Include FAQs in your website- Try to provide your customers with a list of frequently asked questions on your website. This will answer their questions even before they ask anything. However don’t forget to place your FAQ in a place where it can be easily found. For example, you can place them on your contact page.
  • Focus on the feedback of your customers- No matter how good you are at solving the problems of your customer; you will not be able to get in front of every customer issue. To make sure that you know about the experience every customer is having whether it is good, bad or ugly, make an easy way for your customers to give feedback. By getting feedback from your customers, you will be able to know about your strengths and weaknesses. This will further give you a chance to improve yourself.

Network Protection – Are you being too cheap?

Think back to the last time your server went down and you were not able to conduct business – Do you remember how frustrating that was? Or, maybe you experienced a virus or data-erasing disaster – Do you remember how difficult and expensive that was to resolve?

In today’s business environment, there are very few business activities that do not rely heavily on your computer network, email and data programs. When any of these components work improperly, business grinds to a halt – and you lose valuable time and money!

With technology becoming ever more imperative to your business operations and hackers and viruses becoming more sophisticated about accessing your network, you simply cannot afford not to monitor the health and security of your network at all times. A network monitoring system is a great way for a trained professional to watch over your computer network system for slow or failing components, security breaches, and alarms that signify trouble is brewing. It can also detect signs that your backup solution is not working, that you are running out of space on the server, or that a firewall is not functioning properly.

The question is this – If network monitoring is so important, why aren’t more small businesses insisting that their IT service provider put a system in place?

Lack of knowledge – The reality is that many businesses do have their systems monitored and the bigger and more sophisticated the business is, the more critical this becomes. Unfortunately, many IT providers that service small businesses do not know of or have the tools to provide monitoring services. As a result, many small business owners are not being offered this critically important service.

Complacency – If it isn’t broken, why fix it? Please allow us to rephrase this in more realistic terms – If it isn’t broken, it eventually will be and it will cost valuable time and money! Remember, we do not wait to get robbed before we start locking our doors…we lock our doors to prevent a robbery. Network monitoring is an extremely important preventive measure that On-Site Tech Support utilizes to ensure that businesses do not get robbed of valuable time and money due to computer system failures.

What Belongs To The CIOs Agenda in 2016: Prioritize IT Investments

The ever-increasing expectations of customers and the ever shorter innovation cycles have a fundamental reorientation of the IT landscape and the underlying unavoidable control mechanisms. The biggest mover among the technology trends in 2016 compared to previous years is the Design Thinking.

More and more companies use design thinking to target better their products and services to customers. IT budgets are an absolute top priority of CIOs. In 2016, however, the design thinking form the basis of many transformation projects that need to be orchestrated by CIOs.

Business Intelligence and analytics have long been one of the CIOs top priorities, and although new investments press on, it will also in 2016 be number one on the list. In Gartner survey of 2,944 CIOs from 84 different countries, CIOs responded that BI/analytics will be the first place for investment with 50 percent of CIOs had this area in the top three of their investment priorities.

Here are CIOs priorities for investment in 2016, according to Gartner:

  1. BI/analytics (39 percent)
  2. Infrastructure and data center (27 percent)
  3. Cloud (25 percent)
  4. ERP (21 percent)
  5. Digitization and digital marketing (21 percent)
  6. Mobile solutions (20 percent)
  7. Security (15 percent)
  8. Network, voice and data communications (10 percent)
  9. Legacy modernization (10 percent)
  10. Industry-specific applications (9 percent)
  11. CRM (9 percent)

While the mobile solutions and CRM are a lower priority of CIOs in 2016 than in previous years, there are also areas that they now prioritize higher than in the past.

cio-agenda

Biggest Challenges

When CIOs asked what their biggest challenges at the moment, the answer is that the lack of the right people and squeezed budgets. Nearly 59 percent of CIOs think we have a decided talent crisis, however, only 17 percent of respondents who actually believes that the lack of the right skills prevents them from reaching their goals.

The survey also shows that more and more CIOs are beginning to work with so-called bimodal IT where one splitter IT organization into two departments. It is done to be better able to work at different speeds and cope with both the traditional operation and the more agile and innovative IT projects.

Cloud Instead of Outsourcing

Traditional outsourcing contracts that promise guaranteed cost savings of 10 to 15 percent per year over a period of 5 to 10 years have become the significant exception. The demand for flexible cloud solutions, which are now also increasingly provided locally and which make it possible to respond to short-term changes in demand through appropriate consumption adjustment.

In the medium term, all new IT initiatives on new technologies such as cloud services, big data and analytics, mobile computing and social media will take priority. In the long term, budgets are increasingly spent on new things that were not feasible on the ancient architectures and technologies. New digital products and services will be in focus. A new information framework will be required to support the product development, delivery, quality, and growth.

By 2018, at least, half of IT spending will be channeled into cloud-based solutions. Without cloud services nothing will go in the future, because cloud forms both the basis for new digital products and services. To meet these challenges, CIOs should rethink their management model. In reality, hybrid cloud landscapes will be implemented that can be used to integrate and management for IT organizations.